Privacy Policy

Iozenix Corporation Pvt Ltd("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (iozenix.com) or use our services, including WhatsApp automation, AI, and IoT solutions.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register with the site, subscribe to our newsletter, or use our contact forms.
• WhatsApp Data: When you interact with our ZenAI Pilot or custom WhatsApp bots, we may collect chat logs, order history, and preferences to facilitate your requests.
• Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, and access times.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our website and services.
• Improve, personalize, and expand our automated AI and IoT solutions.
• Understand and analyze how you use our services.
• Communicate with you for customer service, to provide you with updates, and for marketing purposes.
• Process your transactions and send you related information, including purchase confirmations and invoices.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

4. Third-Party Services & AI Processing

Our flagship platform, ZenAI Pilot, automates your business by securely bridging advanced AI Agents like Gemini and OpenAI directly into the WhatsApp Business API. To facilitate this:

• WhatsApp Data: Messages processed via ZenAI Pilot are subject to Meta's Privacy Policy and WhatsApp Business API terms.
• AI Processing: Customer queries and relevant data may be securely routed to LLM providers such as OpenAI or Google (Gemini) strictly to generate automated responses. We ensure our API configurations opt out of using your private business data to train their public models.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: